Your satisfaction matters to us, and if a handbag or crossbody bag doesn’t work out, here’s exactly how we handle it.
Returns
We accept returns within 30 days of delivery, whether the item is defective or you’ve just changed your mind. To be eligible, the bag needs to be unused, in like-new condition, and sent back in its original packaging. Once we’ve received and looked over the returned item, we’ll follow up to confirm whether the return has been approved.
Return shipping costs fall on the customer, unless the return is happening because of an error on our end — say, the item showed up damaged, defective, or wasn’t what you ordered.
Exchanges
We’re happy to do exchanges as well. If you’d like a different style, color, or size, just reach out to our support team and we’ll guide you through the steps.
If your order arrives damaged, defective, or doesn’t match what you purchased, get in touch right away and include photos of the problem — that helps us move quickly on a replacement or exchange.
Refunds
Once your return has been received and approved, we’ll process your refund within 7 business days back to your original payment method. Depending on your bank or card provider, it might take a little extra time for the funds to actually appear in your account.
Eligible returns come with no restocking fee.
Situations Where a Return May Not Be Accepted
Most returns go through without any issues, but bags that show signs of wear, damage unrelated to shipping or our own error, or that are missing their original packaging may not qualify for a return or refund.
How to Start a Return or Exchange
Email our support team with your order number and a brief description of the issue, and we’ll take it from there — including where to send the item back.
Contact Us
Ryuk
170 W 107th St, New York, NY 10025, USA
Email: support@ryuk.shop
Phone: +1 (718) 300-9215
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Standard Time)
Thanks for shopping with Ryuk.