1. What does Ryuk sell?
We specialize in handbags and crossbody bags designed for everyday use, blending quality materials with practical, modern style.
2. Where do you ship?
We currently ship to addresses within the United States only.
3. How long does shipping take?
Orders are processed within 1–2 business days, with transit typically taking 4–6 business days. Most orders arrive within 5–8 business days of being placed.
4. Is shipping free?
Yes, every order ships free within the United States, no minimum purchase required.
5. Which carriers do you use?
We ship through FedEx, UPS, and USPS, depending on your location and order.
6. Can I track my order?
Yes. Once your order ships, we’ll email you a tracking number so you can follow its progress.
7. What is your return policy?
We accept returns within 30 days of delivery, whether the item is defective or you’ve simply changed your mind. Items must be unused, in like-new condition, and returned in their original packaging.
8. Who pays for return shipping?
Return shipping is the customer’s responsibility, unless the return is due to an error on our part, such as a damaged, defective, or incorrect item.
9. Do you charge a restocking fee?
No, eligible returns are accepted with no restocking fee.
10. Can I exchange an item instead of returning it?
Yes, exchanges are available. Reach out to our support team and we’ll help you find the right style, color, or size.
11. When will I get my refund?
Once your return is received and approved, we issue refunds within 7 business days to your original payment method.
12. What if my order arrives damaged or incorrect?
Contact us right away with photos of the issue, and we’ll get a replacement or exchange moving quickly.
13. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club, all processed through a secure, encrypted system.
14. How can I contact customer support?
Email us at support@ryuk.shop or call +1 (718) 300-9215. Our team is available Monday–Friday, 9:00 AM–5:00 PM Eastern Time, and we aim to respond within 24 hours.